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Refund and Returns Policy

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Effective Date: 01/01/2023

At Spykra Technologies, we strive to ensure customer satisfaction with our products and services. This Refund and Returns Policy outlines the conditions under which refunds, cancellations, or returns may be requested and processed. By purchasing our products or services, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product or service provided does not meet the specifications or description outlined at the time of purchase.
  • Technical issues prevent the proper functioning of a service or product, and our support team is unable to resolve the issue within a reasonable timeframe.
  • The customer cancels a service within the eligible cancellation window (see Section 3).

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized software solutions that have been specifically tailored to the customer’s requirements.
  • Subscription-based services if the subscription period has already commenced.
  • Products or services marked as non-refundable at the time of purchase.
  • Delays or disruptions caused by factors outside of our control, including third-party integrations, user errors, or external system outages.

3. Cancellations

3.1 For Software Subscriptions

  • Customers may cancel subscriptions within the first 7 days of activation for a full refund, provided no significant usage has occurred.
  • After 7 days, cancellations will not be eligible for refunds, but the service may continue until the end of the billing period.

3.2 For Custom Software Development

  • Cancellations may only be processed before project development has commenced.
  • If a cancellation is requested after development has begun, refunds will be pro-rated based on the percentage of work completed.

4. Return Policy

For any physical products or licensed materials (if applicable):

  • Returns must be initiated within 14 days of delivery.
  • Products must be returned in their original condition, along with any packaging, documentation, or accessories.
  • The customer is responsible for return shipping costs unless the product was defective or damaged upon arrival.

5. Process for Refunds

To request a refund, customers must follow these steps:

  1. Contact Us
    Email our support team at support@spykra.co.uk with your order details, including the purchase date, invoice number, and a description of the issue.
  2. Verification
    Our team will review your request and may contact you for additional information or troubleshooting.
  3. Approval
    If the refund request meets the eligibility criteria, we will notify you of the approval and process your refund.
  4. Refund Method
    Refunds will be issued to the original payment method within 7-10 business days of approval.

6. Exchanges

Exchanges may be offered for eligible products in cases where:

  • A product was received in a defective or damaged state.
  • A replacement is deemed appropriate by our support team.

Contact us within 14 days of delivery to initiate an exchange.

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

  • Check with your bank or payment provider, as processing times may vary.
  • If you’ve completed these steps and still have not received your refund, please contact us at support@spykra.co.uk.

8. Limitations of Liability

Our liability for refunds or returns is limited to the amount paid by the customer for the specific product or service. We are not responsible for incidental or consequential damages arising from the use or inability to use our products or services.

9. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Customers are encouraged to review this policy periodically.

10. Contact Us

If you have questions about this Refund and Returns Policy, please contact us at:

Spykra Technologies
Email: support@spykra.co.uk
Website: spykra.co.uk

This policy is designed to provide transparency and ensure a fair resolution of issues related to refunds, returns, and cancellations.